Politica di rimborso e cancellazione

1. Scope of Application
This Refund and Cancellation Policy applies to all residential cleaning and short-term rental services provided by Brilante Srl, booked via the website, telephone, or other remote channels.

2. Right of Withdrawal (Consumer Customers)
Pursuant to Legislative Decree 206/2005 (Consumer Code):

• Customers who book online, by telephone, or outside the company premises have the right to withdraw from the contract within 14 days of the booking date, unless the service has already been fully performed.
• If the customer expressly requests the start of the service within 14 days and subsequently withdraws, Brilante Srl is entitled to payment for the portion of the service already performed.
• If the service is completed entirely within 14 days, with the customer’s express consent, the right of withdrawal lapses.

3. Cancellations by the Customer

a) Cancellation more than 48 hours before the service
✅ Full refund of any deposits or prepaid amounts.
b) Cancellation between 48 and 24 hours before the service
✅ 50% refund of the amount paid
or
✅ 100% credit valid for 60 days (customer’s choice).
c) Cancellation within 24 hours of the service
❌ No refund.
✅ One free reschedule within 7 days (same service).

4. Failure to Show Up / Inability to Access
If Brilante Srl staff:
are unable to access the property,
or the client/host is not available within 15 minutes,
➡ 100% of the booked service will be charged, to cover labor and travel costs.

5. Rescheduling:
Rescheduling is permitted free of charge if requested at least 24 hours in advance.
Further changes may incur an administrative fee or be considered a cancellation.

6. Partially Performed Services
: In the case of services already started:
The refund applies only to the portion not performed.
The portion performed will be charged proportionally.

7. Extraordinary Cases
In the event of:
force majeure,
safety issues,
adverse weather conditions,
Brilante Srl may offer a full refund or reschedule, at the customer’s discretion.

8. Refund Policy
Approved refunds are processed within 7 business days.
Returns accepted within 14 days, using the same payment method.

9. Business Customers (B2B)
This policy applies exclusively to private consumers.
Corporate and professional customers are subject to specific contractual conditions.

10. Contact
For cancellation or refund requests:
📧 info@brillante-it.com
📞 + 39 371 7886338